Ring is giving its Intercom system a meaningful upgrade with new features designed to make missed visitors and deliveries a lot less of a guessing game.
The update, now rolling out to UK users, introduces video history, preview alerts and visitor snapshots alongside a handful of smaller tweaks.
The headline addition is Video History and Voicemail, which lets users review missed calls and recordings for up to 180 days. Whether it’s a delivery you didn’t catch or a visitor who buzzed while you were out, everything is saved in the Ring app for playback or sharing later. Furthermore, visitors are notified before any recording starts.
Alongside that, Visitor Snapshots automatically capture an image whenever someone presses the intercom, even if you don’t answer. It’s a simple addition, but it fills in the gaps between live alerts, especially if you’re not glued to your phone.
For those with the video-enabled version, Video Preview Alerts bring a more immediate upgrade. Instead of a standard notification, users now get a quick video glimpse of who’s at the door. This happens before deciding whether to respond.
Ring is also adding Quick Replies, which are available to all users for free. These let the intercom automatically greet visitors with pre-recorded messages when you’re unavailable. That’s handy for deliveries or quick interactions when you can’t pick up.
Privacy hasn’t been overlooked either. New Privacy Zones allow users to block out specific areas from the camera’s view. This helps avoid capturing neighbours or sensitive spaces.
Access to the full feature set depends on a Ring Protect subscription, though existing owners can try everything out with a 30-day free trial. If you’d rather skip the subscription, core features like Live View, Remote Unlock and Quick Replies still remain available.
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